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Keith Stapleton
Mar 21, 20242 min read
Does the “Contact Centre Industry” Exist?
How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...
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Keith Stapleton
Dec 4, 20233 min read
The quiet quitting assumption (the one we should have used)
Like many things in life, when a new title is given to an existing situation it heightens its importance in people’s eyes. On this...
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Adrian Hawes
Mar 10, 20232 min read
Why I (Still) Love Resource Planning
I’ve been in resource planning for more years than I care to remember, over 30 years in its various shapes and forms. I’ve nearly always...
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Adrian Hawes
Jan 31, 20232 min read
10 Years of Select Planning – Pride
So, what brings me to a 10 year anniversary of Select Planning? I’ve been in customer service operations all of my career (since 1987)...
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Keith Stapleton
Jan 30, 20236 min read
Who am I, how did I get here and why do I stay?
I never assume anyone knows of me before we meet, why would I as I’m not famous nor infamous, so this blog is a means of me introducing...
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