Staff Welfare

Keith Stapleton

Apr 263 min read

Resource Planning Top Tips … Some More

Here we go again, Resource Planning tips 4 & 5 that you can do right now, no budget, no changes to tech or sign off from others. If...

Keith Stapleton

Mar 212 min read

Does the “Contact Centre Industry” Exist?

How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...

Keith Stapleton

Dec 4, 20233 min read

The quiet quitting assumption (the one we should have used)

Like many things in life, when a new title is given to an existing situation it heightens its importance in people’s eyes. On this...