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Keith Stapleton
Apr 26, 20243 min read
Resource Planning Top Tips … Some More
Here we go again, Resource Planning tips 4 & 5 that you can do right now, no budget, no changes to tech or sign off from others. If...
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Keith Stapleton
Mar 21, 20242 min read
Does the “Contact Centre Industry” Exist?
How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...
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Keith Stapleton
Dec 4, 20233 min read
The quiet quitting assumption (the one we should have used)
Like many things in life, when a new title is given to an existing situation it heightens its importance in people’s eyes. On this...
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