Have we made progress with attrition, yes of course we have, but that progress is making us stand still at best.

Contact centre past performance are no guarantee of future results.

Here we go again, Resource Planning tips 4 & 5 that you can do right now, no budget, no changes to tech or sign off from others. If...

Top planning tips 1-3 for you, free and with no budget required

Be successful though core Resource Planning.

How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...

Occasionally you get a request for resource planning support for an operation that you never expected and the first question is "Can you...

Last week I blogged about the importance of keeping your client pages up to date, especially if you are, like us, consulting for a...

Is a business only as good as its past achievements? In an ever changing world your past achievements may feel less relevant than they...

Do you feel frustrated that you never quite feel prepared for what’s around the corner, do simple things feel like a game of chess?...

Adrian and Keith would like to wish everyone Merry Christmas and thank those who will continue to work to keep us safe or to allow us to...

Does most resource planning consultancy feel too expensive, too theoretical, too complex, and out of reach? Designed to "get things done"...

The world has changed over the past 3 years, and we recognise the need is even more critical for organisations and businesses to manage...