Keith Stapleton
Is Attrition Something We Need to Cure?
Have we made progress with attrition, yes of course we have, but that progress is making us stand still at best.
top of page
SELECT PLANNING
Search
Keith Stapleton
Apr 263 min read
Resource Planning Top Tips … Some More
Here we go again, Resource Planning tips 4 & 5 that you can do right now, no budget, no changes to tech or sign off from others. If...
11 views0 comments
Keith Stapleton
Apr 193 min read
Resource Planning Top Tips … Just The Start
Top planning tips 1-3 for you, free and with no budget required
12 views0 comments
Keith Stapleton
Apr 163 min read
Resource Planning is the Golden Egg
Be successful though core Resource Planning.
20 views0 comments
Keith Stapleton
Mar 212 min read
Does the “Contact Centre Industry” Exist?
How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...
54 views0 comments
Keith Stapleton
Mar 51 min read
Boldly Going Where Planning Hasn't Been
Occasionally you get a request for resource planning support for an operation that you never expected and the first question is "Can you...
16 views0 comments
Keith Stapleton
Feb 203 min read
The Key to Strategic Long Term Capacity Planning
Often long term capacity planning is difficult to embed in an organisation, it could be that the budget, and therefore the staff numbers,...
26 views0 comments
Keith Stapleton
Jan 302 min read
Sharing the Value you Bring
Last week I blogged about the importance of keeping your client pages up to date, especially if you are, like us, consulting for a...
8 views1 comment
Keith Stapleton
Jan 242 min read
Your Client List
Is a business only as good as its past achievements? In an ever changing world your past achievements may feel less relevant than they...
8 views0 comments
Keith Stapleton
Jan 101 min read
Are you Prepared for What’s Coming?
Do you feel frustrated that you never quite feel prepared for what’s around the corner, do simple things feel like a game of chess?...
3 views0 comments
bottom of page