Customers

Keith Stapleton

Jul 265 min read

Is Attrition Something We Need to Cure?

Have we made progress with attrition, yes of course we have, but that progress is making us stand still at best.

Keith Stapleton

Jun 183 min read

Contact Centres Are Now a Failure

Contact centre past performance are no guarantee of future results.

Keith Stapleton

Jan 302 min read

Sharing the Value you Bring

Last week I blogged about the importance of keeping your client pages up to date, especially if you are, like us, consulting for a...

Keith Stapleton

Jan 242 min read

Your Client List

Is a business only as good as its past achievements? In an ever changing world your past achievements may feel less relevant than they...

Keith Stapleton

Dec 13, 20231 min read

Something New and Exciting

The world has changed over the past 3 years, and we recognise the need is even more critical for organisations and businesses to manage...

Keith Stapleton

Nov 21, 20233 min read

Don't Forget the People

As I’ve grown up I have seen many changes and most of them have been for my benefit. When I was a kid winter meant de-icing the inside of...