Have we made progress with attrition, yes of course we have, but that progress is making us stand still at best.

Contact centre past performance are no guarantee of future results.

Last week I blogged about the importance of keeping your client pages up to date, especially if you are, like us, consulting for a...

Is a business only as good as its past achievements? In an ever changing world your past achievements may feel less relevant than they...

The world has changed over the past 3 years, and we recognise the need is even more critical for organisations and businesses to manage...

As I’ve grown up I have seen many changes and most of them have been for my benefit. When I was a kid winter meant de-icing the inside of...