Have we made progress with attrition, yes of course we have, but that progress is making us stand still at best.

Contact centre past performance are no guarantee of future results.

Here we go again, Resource Planning tips 4 & 5 that you can do right now, no budget, no changes to tech or sign off from others. If...

Top planning tips 1-3 for you, free and with no budget required

Taking a few days off across Easter meant that I had a lot to catch up on when I returned. Once I’d worked my through the sudden influx...

Be successful though core Resource Planning.

There is so much noise on LinkedIn and social media these days, it can be hard to find thought leadership that truly inspires you to...

How you view something is dependent on your perspective of it, from within things appear very different to from outside of them. When I...

Occasionally you get a request for resource planning support for an operation that you never expected and the first question is "Can you...

Do major change programmes continually throw you off course, leaving you exposed to unforeseen impacts? Are your business leaders...

Often long term capacity planning is difficult to embed in an organisation, it could be that the budget, and therefore the staff numbers,...

Last week I blogged about the importance of keeping your client pages up to date, especially if you are, like us, consulting for a...

Are your planning processes churning out an endless stream of information that means little to your stakeholders? Are those stakeholders...

Is a business only as good as its past achievements? In an ever changing world your past achievements may feel less relevant than they...

Do you feel frustrated that you never quite feel prepared for what’s around the corner, do simple things feel like a game of chess?...

2024 is the 12th year of Select Planning and when we started we hoped that we’d still be enjoying what we do into the future, so we feel...

Adrian and Keith would like to wish everyone Merry Christmas and thank those who will continue to work to keep us safe or to allow us to...

Does most resource planning consultancy feel too expensive, too theoretical, too complex, and out of reach? Designed to "get things done"...

One of the most satisfying parts of what we do at Select Planning is helping potential clients gain clarity on what they want or need to...

The world has changed over the past 3 years, and we recognise the need is even more critical for organisations and businesses to manage...