SELECT PLANNING
Engage your people:
Flexible deployment and time-off options
Managing time for their learning & development and wellbeing
Consistent, appropriate workloads for people
Connect Your Business
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End to end planning
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Removing operational silos
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Link up projects
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Meaningful long term strategic planning
Reinvigorate Your Performance:
Understanding capacity
Optimising resource and budgets
Efficiency of customer service delivery
Effective delivery of change project benefits
Transform customer's experience
Understand your customer demand
Skilled people, available when customers need them
Tactical playbooks to respond to peaks and troughs
Consistent customer service delivery
Services
What We Do
Placing Planning at the heart of your decision making:
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Customer Demand and Workload Forecasting – understanding the nature and size of the challenge​
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Organisational End to End Planning - ensuring your organisation is planned as one, enabling you to develop new business strategies in confidence​
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Capacity and Budget Planning – how much resource you need, how much it will cost and how to make best use of your budget​
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Scheduling and Service Delivery – effectively deploying your resources to deliver for your customer​
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Business Intelligence and Insight – understanding what happens and why – and using that insight to drive improvement
Solutions
How We Do It
Working closely with you:
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Short term Consultancy or longer term Professional Services
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Problem solving and analytical diagnosis
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Process reviews and redesign
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Delivering actionable insight
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KPI design and measuring what really matters
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Staff training and mentoring
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Delivering through recognised project management disciplines
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Flexibility to understand and meet your needs
Customers
Who We Do It For
Organisations across all industries and business sectors need to plan for all methods of Customer Contact:
Private and Public sector Organisations
Sales and Retail
Customer Service and Claims Operations
Repair Networks
NHS and Emergency Services
Contact Centres, Administrative Back Office, Field and Branch Operations
Our Team
With over 20 years of experience as resource planners and customer service champions Keith and Adrian are amongst the leading resource planning consultants in the United Kingdom. Specialising in identifying a company’s resourcing weak points and turning them into its main strengths.
Keith Stapleton
Call: 07884 559303
Having led and worked within Resource Planning for over 20 years my expertise has been built through my experiences across a wide sector of organisations including retail, emergency services, utilities, insurance, sales, customer service and claims in both public and private sectors.
Adrian Hawes
Call: 07814 093420
After working in operational and leadership roles in front and back office I successfully led operational support teams covering resource planning, scheduling, real-time, MI & performance insight, telephony and major business transformation – across sales, servicing and claims environments.
Contact Us
